I only wanted to try the product which said I would recieve 2 bottles & a bottle of Vit D. Customer service did NOT inform me that if I did not do auto-ship I would not recieve the other 2 free bottle

Since I did not agree to auto-ship, when I called to say I only recieved one bottle, I was told I could not return my bottle unless it was still sealed. FALSE ADVERTISEMENT !!

I was not informed of any of this when I initially ordered.

VERY UNSATISFIED. I willbe lettiing all my family & friends know !!

User's recommendation: Rip off.

Omega XL Reply:
Thank you for your review, we are disappointed to learn that you did not have a positive experience. We take all our customer's feedback seriously and would like to further review your concerns. Please send us an email and include the name, phone number, and address associated with the account so that we can further assist you. Your email can be sent to support@greathealthworks.com or you can contact our customer service at 1-800-488-8082. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
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#3793546 Review #3793546 is a subjective opinion of poster.
New Reviewer

Money back

Charged me more money have already paid one time why did you take over 80 dollars out of my account that was not approved

User's recommendation: I don’t buy this stuff because they keep charging you.

Omega XL Reply:
Thank you for your review. After reviewing the account in question, we can confirm that on June 11, 2022, Mrs. Hudgins purchased our Buy One Get One Free promotion of two (2) bottles of OmegaXL. The promotion included a subscription to our convenient auto-shipment program that could be canceled at any time. The terms of the auto-shipment were accepted before completing the purchase. Upon receipt of this review, we attempted to contact Mrs. Hudgins via phone on July 13, 2022 but were unsuccessful. As requested, the subscription to our auto-shipment program has been canceled. Per the terms of our 60-day money-back guarantee, refunds are contingent upon the return of the product within 30 days of the cancelation. Please mark the package “return to sender” upon receipt. As a courtesy, we have submitted a refund for the product less shipping and handling. Please allow 1-3 business for processing. We apologize for any inconvenience experienced. If you have any additional questions or concerns, feel free to contact us at 1-800-488-8082 and one of our agents will be more than happy to assist you.
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#3754354 Review #3754354 is a subjective opinion of poster.
Preferred solution
Full refund

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