Skip to content
  • Login
Omega XL

Omega XL

www.omegaxl.com
What is your customer experience with Omega XL?

Omega XL Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Omega XL has a 2.2 star rating from 141 reviews; sentiment is mostly dissatisfied and 48% would likely recommend.

Positive Feedback

Some users find the product easy to take and report pain relief; a few praise fast, friendly customer service and product effectiveness.

Negative Feedback / Risk Areas

  • Frequent reports of unexpected charges and billing disputes tied to auto-ship subscriptions.
  • Many note long waits, unresponsive support, and difficulty canceling or getting refunds.
  • Complaints cite misleading TV ads and recurring problems described in Omega XL reviews and Omega XL customer complaints.

Key Takeaways for Future Customers

  • Verify one-time purchase vs subscription at order and monitor statements for billing.
  • Keep shipment records and returned bottles to support refund requests.
  • Expect mixed customer service experiences; document calls and emails when contacting support.
View full overview ›

Media from reviews

Omega XL - Am I on a subscription
Omega XL - INEFFECTIVE PRODUCTOmega XL is Total BaloneyJohn Walsh and Omega XL is false, misleading, unethicalOmega XL - I canceled this 3 weeks ago! Why did you charge me fir another shipmentOmega XL - I want to make a complain all the pills were stuck together, cannot take them...Omega XL - Unsatisfactory
View all media ›

Tired of being ignored?

PC collective complaint

Start a collective complaint today and gather other consumers facing the same issue with a company. By collecting 20 signatures, you can raise awareness, and your complaint will be sent directly to the company.

Start Collective Complaint
Show reviews that mention
order subscription service money customer orders refund card customer service cancel
Filter review
Sort by
Juan I Kfr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hartford, Connecticut

Charger

I want to know why you sent me more bottles of Omega XL when I only ordered one, and you are charging me every month when I only made a one-time purchase.

View full review
Loss:
$76

Preferred solution: Full refund

Suzanne A Ijr
map-marker Los Angeles, California

Am I on a subscription

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Omega XL - Am I on a subscription

The customer service was very helpful and so thoughtful to help with my every question. She answered and assured me that I was being taken care of.

View full review
Pros:
  • Works wonders happy with the product

Preferred solution: Deliver product or service ordered

Trason Zoz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ingram, Texas

No email response

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I sent an email to OmegaXL suggesting they rethink their ad where John Walsh talks about "exercising my polo ponies". It sounds very elitist. Told them they should pull the ad.

View full review
Robert L Xsn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ann Arbor, Michigan

Cancel order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I wish to cancel the order of OmegaXL 60 ct, which I didn't order. Also, cancel TumericXL, which I also didn't order. In fact, I want you to cancel all orders from Great Health Works.

I called your Customer Service and left a call back request but have not had a call after 2 hours.

Thank you. 11/08/2025.

Robert Lavigne

1936 Peppermill Way, Ann Arbor, MI 48103

hexapoda55@***.com

View full review
Loss:
$261
Cons:
  • Scammers

Preferred solution: Full refund

User's recommendation: DON'T DEAL WITH THIS COMPANY

Robert L Xsn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ann Arbor, Michigan

Totally ignored

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I requested that all shipments from Great Health be cancelled but I did not get a positive response. Instead today I received an email stating you were shipping Tumeric, one of the items I didn't want. Now I am truly pissed., Cancel everything.

Robert Lavigne

hexapoda55@***.com

1936 Peppermill Way, Ann Arbor, MI 48103

View full review
Anonymous

Omega Xl - Customer Care Review

I am extremely disappointed with the customer care received. I decided to cancel omegaxl in October 2016.

As of today January 30, 2017. My account has yet to be closed because my debit account was charged and overdrawn. I spoke to 1, 2, 3, 4, 5 reps with no resolve. I can't even get a written confirmation that my account has been closed.

I left a voicemail message for a supervisor....I have been forced to close my checking account to prevent further charges. BUYERS BEWARE DO NOT GIVE YOUR CREDIT OR DEBIT INFO TO PURCHASE THIS PRODUCT!

Omega XL Reply:
Great HealthWorks fulfills hundreds of thousands of orders each month and resolves complaints promptly and satisfactorily. We regret to learn of the misunderstanding you seem to have experienced. The service professionals in our Customer Advocacy Group have reviewed your account and they found that during your call of October 11 you agreed to remain an active customer, delaying your second shipment until January 17, 2017. Consequently, an order was charged on that date. This also extended your Money Back Guarantee. When you called on January 17 your account was cancelled. Written confirmation of a cancellation is provided when requested. You did not request it until posting your complaint. It is now being sent. Under the terms of our 90 Day Money Back Guarantee, both of your orders are being refunded.
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Salt Lake City, Utah

Unsatisfied

i ordered Omega XL in the middle of December 2016. It is now January 16, 2017 and has been impossible for me to take all or even half of what I received with the order.

So, I have no opinion to the clam that it helps on joint pain or not. But, I had a problem with the company GREATHEALTHWORKS (.com). They automatically sent out another $96.85 order and tapped my created card! I did not authorize any automatic reorder.

After contacting them they said it was stated in check form that the order would be automatically renewed. I did not check any box to okay this type of transaction. WATCH OUT! Could happen to YOU!

DO NOT to any company AUTHORIZE AUTO REORDER. UNSAFE PRACTICE!

Omega XL Reply:
Your order was placed via our website. In order to enter the order there, it is necessary to both check the “Terms and Conditions” box and to click the “Place Order” button. These are immediately adjacent to the place order section in large, readable font that explains that you are initiating automatic shipments which you are free to cancel at any time. As you asked, your order has been canceled, and we have issued a refund for your second order.
View full review
Cons:
  • Feel company is dishonest with reordering practices
  • Put on hold only to be brought back to another sales pitch
Reason of review:
Problems with payment
Loss:
$97
Preferred solution:

Full refund

Anonymous

Omega Xl - Shipping Service Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

You people are a rip off yiu charged my dad $49.99 and never shipped the product. Your customer service called him numerous times stressing him iut asking if he was interested in the product.

Yeck he hasnt received it. Yiu charged hus account in December. My dad had a stroke May 18, 2016, ny mom passed May 19, 2016, dad had a cervical fusion neck surgery August 12, 1016 ,so he did not need the extra pressue from yiu people calling, and refusimg to send the product. You have celebritirs B.

Underwoo, and Bishop Martin on yiur show, but do they read the complaints. I will definitely contact the Attorney General office , and the BBB. I never ordered this for myself,but rrad yiur reviews and few years ago.

I will be calking my dad bank so they can reverse the charges, something yiu may never do. You should be ashame ripping off seniors BEREFT 562 16 ****

Omega XL Reply:
We do not have an account under the name that accompanied your complaint. As you indicated that this was done for your parent, it is necessary for us to have his name in order to review the facts. If you wish to address this issue with us, we recommend calling the service professionals in our Customer Advocacy Group at 1-800-607-0419.
View full review
Reason of review:
Order processing issue
Damarys Nyj

Product not working as expected

I have been taken the product for one month, 4 capsules daily, but my health is not improving at all. Product is not working as expected, I have been experiencing clamps on hands specially in the fingers and legs during sleeping time, also I have experience inflamation in my fingers.

My joints, knees, foot, elbows, and shoulders still in bad conditions.

I want to know if do I need to continue taking the product for longer time or if I do have to take another supplement to improve my health. I have some product left and I will continuing taking the product until finish but I will not be able to buy more product.

Omega XL Reply:
Omega XL has thousands of satisfied customers who continue to make monthly purchases of our product and is backed by more than 30 years of research demonstrating that the product reduces pain due to inflammation. Those studies show that it can take up to 6 weeks to experience results and results do vary depending on lifestyles. The service professionals in our Customer Advocacy Group have tried to reach you several times to discuss your dosage, and they left a message for you. We recommend returning their call at 1-800-607-0419. In the meantime, based on your message, we have cancelled your automatic shipments. We hope that we may be of service to you again in the future.
View full review
Reason of review:
Not as described/ advertised
Loss:
$60
Preferred solution:

Full refund

Shaneeka Wte

Not a happy customer

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Called to stop the shipment of the product, and was kept on the line for over a half an hour. Sales person kept trying to get us to keep the product and keep using.

All we wanted was a refund and cancellation. Very pushy, and didn't listen to us at all. Based on just that, we would not recommend any one to deal with this company. Heard there sales pitch too many times during the call.

We just wanted to cancel the autoship. Very dis-satisfied with their customer service.

And never an apology for there attitude either. A big thumbs down with them.

Omega XL Reply:
Our representatives are trained to offer alternatives to cancellation when a customer calls with that in mind. Of course, when these offers are declined, the agents are expected to follow the customer’s instructions. Your continuing shipments were cancelled at the time of your call, as you requested. We have issued a full refund of your last order to your Master Card account. We’re sorry to learn that our agent may have tried too hard to retain your account. On review of the audio record of the call, we find that he apologized at the time. The service professionals in our Customer Advocacy Group tried to reach you to see if there was something else they could do to help, but they have been unable to reach you.

Thanks,

Marty
View full review
Cons:
  • Put on hold only to be brought back to another sales pitch
  • Sales pitch numerous times during trying to cancel
  • Bad customer relation skills
Reason of review:
Poor customer service
Loss:
$100
Preferred solution:

Full refund

Anonymous

VERY UNHAPPY!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I ordered this product and it did not work for me. I tried 3-4 times to cancel the order and was told each time to give it longer and told them I did not want to and wanted to cancel the order.

They told me I had to wait the 90 day period and I agreed and made a note as to when to call and cancel. When I did, once again they insisted on sending more "free" and give it a little bit longer. Still no results! I phoned on October 24, I believe, and insisted with resistance that they cancel the order and not charge me for the shipment I had just received in the mail.

Juan assured me there would be no charge and to keep shipment free. Well, needless to say, I was charged and NOT ONCE have I been offered my original money paid back. I have emailed them and they may make this right.

However, I am not a happy camper! Think twice!

Omega XL Reply:
Thank you for calling this matter to our attention. We have issued refunds to your Visa account totaling $ 118.90. Because Dietary Supplements do require an extended period to be effective, we encourage our customers to continue using Omega XL for the full 90 day guarantee period. As you asked, future shipments were cancelled on October 31, 2016.
View full review
Cons:
  • Not offered money back guarantee
  • Forced to continue with product
  • Continued to charge me after cancellation
Reason of review:
poor customer service, return/cancellation, warranty
Loss:
$135
Preferred solution:

Full refund

Kei Fmc

Omega Xl - Customer Care Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

i can't seem to contact a customer service representative about cancelling my subscription, my name is Melissa Torres and my email is melissatorres0502@***.com i want to cancel my subscription as soon as possible.

Omega XL Reply:
The service professionals in our Customer Advocacy Group contacted you and explained that on Thursday, October 6, because our region was under a Hurricane Warning, our office was closed. As you requested, your account has been closed.
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Zakirah Xho

No one answers!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have been on hold for nearly 40 minutes, and no one will answer. It was 8:55 a.m.

central time when I called, so it should not have been a busy time. The online chat person said that he could not help me with my subscription, which is arriving far too early. I am getting a buildup of Omega XL and it's too expensive for that. I want to cancel.

I don't feel any benefits from it, and now that I can't get through to anyone to visit about this, I am afraid that it is a scam, and I won't be able to cancel. I would advise two things....clients, think twice about this product, and OmegaXL creators, get some better customer service going. If I had been able to talk with someone, I may have been able to work this out, but such is not the case.

Don't sign up for something that you can't get out of. If no one answers you to get your refund after 90 days, that guarantee isn't worth a thing.

Omega XL Reply:
As explained during your initial sales call, help is available by calling our Customer Service department at 1-800-488-8082. This number is printed on the product label. It appears that you called our sales staff by dialing the advertised sales phone number rather than Customer Service. In addition, the service specialists in our Customer Advocacy Group made attempts to call you at your home number of record, but never were able to reach you. Had you reached Customer Service they would have been happy to either extend your order cycle to more than 30 days, or to cancel your account. We received an email from you on September 7, 2016, the same date that you posted your complaint to this website. At that time your account was cancelled. As you have been unclear in your request for a refund, we have issued a refund of $ 68.85 to your Visa account for your last order, of Sept. 4, 2016.
We have hundreds of thousands of satisfied customers who enjoy the benefits of Omega XL and continue to purchase it monthly. We are sorry to learn that you do not believe that you experienced results but based on your report of having too much product, we speculate that you may have not been using the product as recommended.
View full review
Cons:
  • Shipments coming too quickly
  • Customer service
  • Cancellation process
Reason of review:
Return, Exchange or Cancellation Policy
Loss:
$140
Preferred solution:

Price reduction

Anonymous
map-marker Saugerties, New York

Not Happy

I was a happy customer until they charged my card the next month without my okay. They said I signed up for automatic shipment which I do not remember seeing or I would remember.

Sketchy. I have asked for a full refund for both the second order to my card and the original order. I will not be doing business with this company. And by the way they don't honor their word about how many days it takes for a refund.

I was told three day and I have been waiting a week and still have to wait more.

I have called them three time and I was told today they would be expediting my refund. Yeah right.

Omega XL Reply:
You entered your initial order online. To place the order you were required to click on a button confirming that you understood the terms of the sale. The terms of the sale are explained in an easy to read, large font explaining that you were commencing monthly shipments which you were welcome to alter or cancel at any time.
Under the terms of our 90 Day Money Back Guarantee, on August 15, 2016, your Visa account was refunded a total of $ 118.80 for both of your orders. The service professionals in our Customer Advocacy Group called you to let you know this, but they were only able to leave a message, as you were not available.
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Naperville, Illinois

Omega Xl - Customer Care Review from Naperville, Illinois

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I HAVE SPENT A TOTAL OF 8 HOURS ON HOLD WITH THIS CUSTOMER SERVICE NUMBER. SEEMS LIKE A BIG SCAM ALERT. NEXT CALL IS TO BBB!

Omega XL Reply:
We’re sorry to learn that you had difficulty reaching us. From time to time our lines may be very busy. The service professionals in our Customer Advocacy Department have contacted you and, as you requested, your long-standing order has been cancelled.
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Charlotte, North Carolina

Omega Xl Order Cancellation Review from Charlotte, North Carolina

I wish to cancel my order.I am not abel to get threw by phone,ery upsetting.My name is Clara Dirienzo 1401 Denbigh Dr. Columbus Ohio 43220.

Omega XL Reply:
We’re sorry to learn that you had difficulty reaching us via telephone. Your call was on May 3, 2016, and we did experience issues with our phone system that day. The service professionals in our Customer Advocacy Group called you and you advised them that we had already reached out to you and your needs had been addressed with a refund. The refund and a cancellation of your automatic shipments were confirmed to you via email.
View full review
Reason of review:
Order processing issue

About

Related Companies

Great HealthWorks, GreatLearningWorks, Great AcneWorks, OMAPREM, Great Virtualworks

Summary

Omega XL is a powerful, safe and easy to swallow, omega-3 joint health supplement formulated with a patented complex of 30 healthy fatty acids, including DHA and EPA, that have been demonstrated in over 30 years of clinical research to relieve joint pain due to inflammation and inflammatory conditions†. OmegaXL, with its patented lipid extract, PCSO-524, is derived from green lipped mussels (Perna canaliculus), a species that is grown and harvested only in the pristine waters of New Zealand, recognized as the cleanest waters on Earth. OmegaXL is marketed exclusively by Great HealthWorks, a company dedicated to distributing quality health and wellness products and innovative services directly to consumers. † These statements have not been evaluated with the U.S. Food & Drug Administration (FDA). OmegaXL is not intended to diagnose, treat, cure or prevent any disease.

Omega XL reviews and complaints

Omega XL is ranked 155 out of 1529 in Vitamins and Supplements category

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article