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Omega XL

Omega XL

www.omegaxl.com
What is your customer experience with Omega XL?

Omega XL Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Omega XL has 3.2 star rating based on 393 customer reviews. Consumers are mostly neutral.

  • 47% of users would likely recommend Omega XL to a friend or colleague.

  • Rating Distribution
  • Pros: Product, Customer service, Easy to take.
    Cons: Poor customer service, Cancellation process, Misleading advertisements.

View full overview ›

Media from reviews

Omega XL - INEFFECTIVE PRODUCT
Omega XL is Total BaloneyJohn Walsh and Omega XL is false, misleading, unethicalOmega XL - I canceled this 3 weeks ago! Why did you charge me fir another shipmentOmega XL - I want to make a complain all the pills were stuck together, cannot take them...Omega XL - UnsatisfactoryOmega XL - 4 days and still no refund
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Top Omega XL Reviews

Positive Review

"Change credit card number whole order until I get the new number tomorrow Monday of this week"

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Change my credit card method of payment will receive new card tomorrow Monday of this week please hold order until I can pay for it with my new Visa card...

Critical Review

"Charges for Omega XL"

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For several months, I have been sending messages to Omega XL because on TV you advertise the cost for Omega XL as $39.95, but for months you have been...

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Verified Reviewer

Charges for Omega XL

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For several months, I have been sending messages to Omega XL because on TV you advertise the cost for Omega XL as $39.95, but for months you have been automatically deducting $81.93 from my card. Please correct this as soon as possible and reimburse me for the overcharges.

View full review
Loss:
$200
Pros:
  • For me it works to take away the pain
Cons:
  • Company is not charging me what they advertise on tv

Preferred solution: Price reduction

User's recommendation: Make sure Omega XL is charging you the amount they advertise on TV.

Anonymous

Omega Xl - Customer Care Review

I am extremely disappointed with the customer care received. I decided to cancel omegaxl in October 2016.

As of today January 30, 2017. My account has yet to be closed because my debit account was charged and overdrawn. I spoke to 1, 2, 3, 4, 5 reps with no resolve. I can't even get a written confirmation that my account has been closed.

I left a voicemail message for a supervisor....I have been forced to close my checking account to prevent further charges. BUYERS BEWARE DO NOT GIVE YOUR CREDIT OR DEBIT INFO TO PURCHASE THIS PRODUCT!

Omega XL Reply:
Great HealthWorks fulfills hundreds of thousands of orders each month and resolves complaints promptly and satisfactorily. We regret to learn of the misunderstanding you seem to have experienced. The service professionals in our Customer Advocacy Group have reviewed your account and they found that during your call of October 11 you agreed to remain an active customer, delaying your second shipment until January 17, 2017. Consequently, an order was charged on that date. This also extended your Money Back Guarantee. When you called on January 17 your account was cancelled. Written confirmation of a cancellation is provided when requested. You did not request it until posting your complaint. It is now being sent. Under the terms of our 90 Day Money Back Guarantee, both of your orders are being refunded.
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Omega Xl - Customer Care Review

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I was called on yesterday by a representative from the Omega company, Selni who's job it is to convince me that my dad account was not charges for the product GHW Vitamin failed to ship out. There is a charge for $49.99 on Dec 20, 2016.Im loking at the charge as I type this.

This comoany is a scam, and they know most seniors do ni have computer electronic, time or the energy to be on a hold call to dispute the charge. Well folks they got my dad this time, don't allow this company to bamboozle you with the celebrity faces of Larry King, Blair Underwood.

Its a rip off. Bereft

Omega XL Reply:
On January 19, 2017 you were contacted by the service professionals in our Customer Advocacy Group. They explained that the “charge” you were concerned with was not a debit to your parent’s account, but a credit – a refund of his initial order. That order was not delivered due to a clerical order in entering his address in our system. Great HealthWorks apologizes for any inconvenience this may have caused.
View full review
Reason of review:
Problems with payment
1 comment
Guest

John Walsh sold out. He no longer has credibility. He should get a real job.

Ansley Vnk

Omega Xl Cancellation Policy Review

I am very unhappy with my experience with the money back guarantee on Omega XL. I in good faith trièd this product after watching the infomercial with larry king and having the money back offer.

After several calls to cancel. I continued trying the product and increasing my dosage after I was offered a discounted price. when it became apparent tho that it wasnt going to work for me I was totally shocked and disappointed when I was told my money back guarantee had expired.

So I would like to make sure that other people like myself do not lose their opportunity to get a refund. I hope it does work for you but if it doesnt get your refund right away otherwise you wont get it !!

Omega XL Reply:
We offer a Money Back Guarantee for the first 90 days after an initial order has been placed. This is stated in our advertising, on our website, and in literature that accompanies each shipment. When you spoke with our agent on September 12, 2016 he informed you more than once that your Money Back Guarantee would expire on November 8, 2016 and you repeated the date to him. You did not call back and request a refund until November 30, 2016, after your eligibility had expired. The service professionals in our Customer Advocacy Group contacted you on January 23, 2017 and reached an amicable resolution of this issue.
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Salt Lake City, Utah

Unsatisfied

i ordered Omega XL in the middle of December 2016. It is now January 16, 2017 and has been impossible for me to take all or even half of what I received with the order.

So, I have no opinion to the clam that it helps on joint pain or not. But, I had a problem with the company GREATHEALTHWORKS (.com). They automatically sent out another $96.85 order and tapped my created card! I did not authorize any automatic reorder.

After contacting them they said it was stated in check form that the order would be automatically renewed. I did not check any box to okay this type of transaction. WATCH OUT! Could happen to YOU!

DO NOT to any company AUTHORIZE AUTO REORDER. UNSAFE PRACTICE!

Omega XL Reply:
Your order was placed via our website. In order to enter the order there, it is necessary to both check the “Terms and Conditions” box and to click the “Place Order” button. These are immediately adjacent to the place order section in large, readable font that explains that you are initiating automatic shipments which you are free to cancel at any time. As you asked, your order has been canceled, and we have issued a refund for your second order.
View full review
Cons:
  • Feel company is dishonest with reordering practices
  • Put on hold only to be brought back to another sales pitch
Reason of review:
Problems with payment
Loss:
$97
Preferred solution:

Full refund

Anonymous

Omega Xl - Shipping Service Review

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You people are a rip off yiu charged my dad $49.99 and never shipped the product. Your customer service called him numerous times stressing him iut asking if he was interested in the product.

Yeck he hasnt received it. Yiu charged hus account in December. My dad had a stroke May 18, 2016, ny mom passed May 19, 2016, dad had a cervical fusion neck surgery August 12, 1016 ,so he did not need the extra pressue from yiu people calling, and refusimg to send the product. You have celebritirs B.

Underwoo, and Bishop Martin on yiur show, but do they read the complaints. I will definitely contact the Attorney General office , and the BBB. I never ordered this for myself,but rrad yiur reviews and few years ago.

I will be calking my dad bank so they can reverse the charges, something yiu may never do. You should be ashame ripping off seniors BEREFT 562 16 ****

Omega XL Reply:
We do not have an account under the name that accompanied your complaint. As you indicated that this was done for your parent, it is necessary for us to have his name in order to review the facts. If you wish to address this issue with us, we recommend calling the service professionals in our Customer Advocacy Group at 1-800-607-0419.
View full review
Reason of review:
Order processing issue
Anonymous

This people are using my credit card information without my approval

I want my money back, how can you run my card without my permission. This is how you guys cheat the people ?

This is really disappointing. I want my 68.85 back ASAP. I have never ordered or requested anything from you guys this month.How can you do this ? I need corporate number.This was not expected from OMEGA.

and this *** enter 100 words is also pathetic, I dont feel like writing anything for this company.

this is *** and very inconvenient for the customers. I want help from you guys as early as possible as i m really really updet on this omega so help me asap with no excuse

Omega XL Reply:
We would very much like to help you, but you have chosen to remain anonymous. It is not possible for us to review your past communication with Great HealthWorks, or to issue a refund, should that be appropriate. We recommend that you call the service professionals in our Customer Advocacy Group at 1-800-607-0419 and explain your complaint. They will be happy to help you.
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Omega Xl - Review in Drug Stores and Drugs category

Does it come in a smaller size?

Omega XL Reply:
Our smallest bottle contains 60 gelcaps. Should you require fewer, we recommend taking the 60 gelcap bottle every 2 months instead of every month. This may be arranged with our Customer Service Department at 1-800-488-8082.
View full review
Damarys Nyj
map-marker Bayamon, Cidra

Product not working as expected

I have been taken the product for one month, 4 capsules daily, but my health is not improving at all. Product is not working as expected, I have been experiencing clamps on hands specially in the fingers and legs during sleeping time, also I have experience inflamation in my fingers.

My joints, knees, foot, elbows, and shoulders still in bad conditions.

I want to know if do I need to continue taking the product for longer time or if I do have to take another supplement to improve my health. I have some product left and I will continuing taking the product until finish but I will not be able to buy more product.

Omega XL Reply:
Omega XL has thousands of satisfied customers who continue to make monthly purchases of our product and is backed by more than 30 years of research demonstrating that the product reduces pain due to inflammation. Those studies show that it can take up to 6 weeks to experience results and results do vary depending on lifestyles. The service professionals in our Customer Advocacy Group have tried to reach you several times to discuss your dosage, and they left a message for you. We recommend returning their call at 1-800-607-0419. In the meantime, based on your message, we have cancelled your automatic shipments. We hope that we may be of service to you again in the future.
View full review
Reason of review:
Not as described/ advertised
Loss:
$60
Preferred solution:

Full refund

Shaneeka Wte

Not a happy customer

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Called to stop the shipment of the product, and was kept on the line for over a half an hour. Sales person kept trying to get us to keep the product and keep using.

All we wanted was a refund and cancellation. Very pushy, and didn't listen to us at all. Based on just that, we would not recommend any one to deal with this company. Heard there sales pitch too many times during the call.

We just wanted to cancel the autoship. Very dis-satisfied with their customer service.

And never an apology for there attitude either. A big thumbs down with them.

Omega XL Reply:
Our representatives are trained to offer alternatives to cancellation when a customer calls with that in mind. Of course, when these offers are declined, the agents are expected to follow the customer’s instructions. Your continuing shipments were cancelled at the time of your call, as you requested. We have issued a full refund of your last order to your Master Card account. We’re sorry to learn that our agent may have tried too hard to retain your account. On review of the audio record of the call, we find that he apologized at the time. The service professionals in our Customer Advocacy Group tried to reach you to see if there was something else they could do to help, but they have been unable to reach you.

Thanks,

Marty
View full review
Cons:
  • Put on hold only to be brought back to another sales pitch
  • Bad customer relation skills
  • Sales pitch numerous times during trying to cancel
Reason of review:
Poor customer service
Loss:
$100
Preferred solution:

Full refund

Anonymous

VERY UNHAPPY!

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I ordered this product and it did not work for me. I tried 3-4 times to cancel the order and was told each time to give it longer and told them I did not want to and wanted to cancel the order.

They told me I had to wait the 90 day period and I agreed and made a note as to when to call and cancel. When I did, once again they insisted on sending more "free" and give it a little bit longer. Still no results! I phoned on October 24, I believe, and insisted with resistance that they cancel the order and not charge me for the shipment I had just received in the mail.

Juan assured me there would be no charge and to keep shipment free. Well, needless to say, I was charged and NOT ONCE have I been offered my original money paid back. I have emailed them and they may make this right.

However, I am not a happy camper! Think twice!

Omega XL Reply:
Thank you for calling this matter to our attention. We have issued refunds to your Visa account totaling $ 118.90. Because Dietary Supplements do require an extended period to be effective, we encourage our customers to continue using Omega XL for the full 90 day guarantee period. As you asked, future shipments were cancelled on October 31, 2016.
View full review
Cons:
  • Forced to continue with product
  • Not offered money back guarantee
  • Continued to charge me after cancellation
Reason of review:
poor customer service, return/cancellation, warranty
Loss:
$135
Preferred solution:

Full refund

Kei Fmc
map-marker Watsonville, California

Omega Xl - Customer Care Review

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i can't seem to contact a customer service representative about cancelling my subscription, my name is Melissa Torres and my email is melissatorres0502@***.com i want to cancel my subscription as soon as possible.

Omega XL Reply:
The service professionals in our Customer Advocacy Group contacted you and explained that on Thursday, October 6, because our region was under a Hurricane Warning, our office was closed. As you requested, your account has been closed.
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Zakirah Xho
map-marker Stanley, North Dakota

No one answers!!!

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I have been on hold for nearly 40 minutes, and no one will answer. It was 8:55 a.m.

central time when I called, so it should not have been a busy time. The online chat person said that he could not help me with my subscription, which is arriving far too early. I am getting a buildup of Omega XL and it's too expensive for that. I want to cancel.

I don't feel any benefits from it, and now that I can't get through to anyone to visit about this, I am afraid that it is a scam, and I won't be able to cancel. I would advise two things....clients, think twice about this product, and OmegaXL creators, get some better customer service going. If I had been able to talk with someone, I may have been able to work this out, but such is not the case.

Don't sign up for something that you can't get out of. If no one answers you to get your refund after 90 days, that guarantee isn't worth a thing.

Omega XL Reply:
As explained during your initial sales call, help is available by calling our Customer Service department at 1-800-488-8082. This number is printed on the product label. It appears that you called our sales staff by dialing the advertised sales phone number rather than Customer Service. In addition, the service specialists in our Customer Advocacy Group made attempts to call you at your home number of record, but never were able to reach you. Had you reached Customer Service they would have been happy to either extend your order cycle to more than 30 days, or to cancel your account. We received an email from you on September 7, 2016, the same date that you posted your complaint to this website. At that time your account was cancelled. As you have been unclear in your request for a refund, we have issued a refund of $ 68.85 to your Visa account for your last order, of Sept. 4, 2016.
We have hundreds of thousands of satisfied customers who enjoy the benefits of Omega XL and continue to purchase it monthly. We are sorry to learn that you do not believe that you experienced results but based on your report of having too much product, we speculate that you may have not been using the product as recommended.
View full review
Cons:
  • Customer service
  • Shipments coming too quickly
  • Cancellation process
Reason of review:
Return, Exchange or Cancellation Policy
Loss:
$140
Preferred solution:

Price reduction

Anonymous
map-marker Saugerties, New York

Not Happy

I was a happy customer until they charged my card the next month without my okay. They said I signed up for automatic shipment which I do not remember seeing or I would remember.

Sketchy. I have asked for a full refund for both the second order to my card and the original order. I will not be doing business with this company. And by the way they don't honor their word about how many days it takes for a refund.

I was told three day and I have been waiting a week and still have to wait more.

I have called them three time and I was told today they would be expediting my refund. Yeah right.

Omega XL Reply:
You entered your initial order online. To place the order you were required to click on a button confirming that you understood the terms of the sale. The terms of the sale are explained in an easy to read, large font explaining that you were commencing monthly shipments which you were welcome to alter or cancel at any time.
Under the terms of our 90 Day Money Back Guarantee, on August 15, 2016, your Visa account was refunded a total of $ 118.80 for both of your orders. The service professionals in our Customer Advocacy Group called you to let you know this, but they were only able to leave a message, as you were not available.
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Naperville, Illinois

Omega Xl - Customer Care Review from Naperville, Illinois

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I HAVE SPENT A TOTAL OF 8 HOURS ON HOLD WITH THIS CUSTOMER SERVICE NUMBER. SEEMS LIKE A BIG SCAM ALERT. NEXT CALL IS TO BBB!

Omega XL Reply:
We’re sorry to learn that you had difficulty reaching us. From time to time our lines may be very busy. The service professionals in our Customer Advocacy Department have contacted you and, as you requested, your long-standing order has been cancelled.
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Niagara Falls, New York

Would not recommed

After numerous attempts to contact the cancelation department for Omega XL which does not work, no one EVER answers the phone. The recording says the same thing over and over, "working to put more people to work" but that never seemed to be the case.

Had to cancel my credit card in order to get away from future orders. They initially tell you that you need only to take 1 or 2 small pills a day. Then when they are not the results you are expecting they tell you to take up to 6 a day. Therefore needing to order more frequently.

That is false advertisement.

Good luck trying to cancel any future orders. There is obviously no cancelation department at all.

Omega XL Reply:
We’re sorry to learn that you have had difficulty reaching us. However, the service professionals in
our Customer Advocacy Group have reviewed the audio records associated with your account and we find that spoke with our representatives on 5 different occasions since placing your initial order.

During each of those calls you agreed to continue receiving shipments of Omega XL. In response to your complaint, our staff has cancelled your future shipments and has issued a refund.

Regarding the efficacy of Omega XL, we have hundreds of thousands of satisfied customers who
continue to purchase our product monthly and to enjoy the benefits of its inflammation reducing
qualities. If a customer feels that Omega XL has not been effective we may recommend an increased dose.
View full review
Cons:
  • Unresponsiveness
  • Lying company
Reason of review:
Poor customer service
Loss:
$15
Preferred solution:

Full refund

About

Related Companies

Great HealthWorks, GreatLearningWorks, Great AcneWorks, OMAPREM, Great Virtualworks

Summary

Omega XL is a powerful, safe and easy to swallow, omega-3 joint health supplement formulated with a patented complex of 30 healthy fatty acids, including DHA and EPA, that have been demonstrated in over 30 years of clinical research to relieve joint pain due to inflammation and inflammatory conditions†. OmegaXL, with its patented lipid extract, PCSO-524, is derived from green lipped mussels (Perna canaliculus), a species that is grown and harvested only in the pristine waters of New Zealand, recognized as the cleanest waters on Earth. OmegaXL is marketed exclusively by Great HealthWorks, a company dedicated to distributing quality health and wellness products and innovative services directly to consumers. † These statements have not been evaluated with the U.S. Food & Drug Administration (FDA). OmegaXL is not intended to diagnose, treat, cure or prevent any disease.

Omega XL reviews and complaints

Omega XL is ranked 80 out of 1384 in Vitamins and Supplements category

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