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Omega XL

Omega XL

www.omegaxl.com
What is your customer experience with Omega XL?

Omega XL Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Omega XL has a 2.2 star rating from 141 reviews, with 48% likely to recommend; overall sentiment is mostly dissatisfied and many cite repeat billing and poor refund experiences.

Positive Feedback

Some reviewers say the product is easy to take and that it helped their pain, and a few praise helpful customer service interactions in Omega XL reviews.

Negative Feedback / Risk Areas

  • Frequent complaints about unauthorized auto-ship charges and billing discrepancies.
  • Many report difficulty cancelling subscriptions and reaching human customer service.
  • Numerous requests for refunds and reports of delayed or missing reimbursements.

Key Takeaways for Future Customers

  • Check terms before buying and monitor statements to avoid unexpected charges or auto-ship.
  • Document returns and refund requests and expect possible delays when pursuing Omega XL customer complaints.
  • Be prepared for variable customer service responsiveness when seeking cancellations or billing help.
View full overview ›

Media from reviews

Omega XL - Am I on a subscription
Omega XL - INEFFECTIVE PRODUCTOmega XL is Total BaloneyJohn Walsh and Omega XL is false, misleading, unethicalOmega XL - I canceled this 3 weeks ago! Why did you charge me fir another shipmentOmega XL - I want to make a complain all the pills were stuck together, cannot take them...Omega XL - Unsatisfactory
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A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

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Show reviews that mention
order subscription service money customer orders refund card customer service cancel
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Juan I Kfr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hartford, Connecticut

Charger

I want to know why you sent me more bottles of Omega XL when I only ordered one, and you are charging me every month when I only made a one-time purchase.

View full review
Loss:
$76

Preferred solution: Full refund

Suzanne A Ijr
map-marker Los Angeles, California

Am I on a subscription

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Omega XL - Am I on a subscription

The customer service was very helpful and so thoughtful to help with my every question. She answered and assured me that I was being taken care of.

View full review
Pros:
  • Works wonders happy with the product

Preferred solution: Deliver product or service ordered

Trason Zoz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ingram, Texas

No email response

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I sent an email to OmegaXL suggesting they rethink their ad where John Walsh talks about "exercising my polo ponies". It sounds very elitist. Told them they should pull the ad.

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Anonymous

Omega Xl - Customer Care Review

I am extremely disappointed with the customer care received. I decided to cancel omegaxl in October 2016.

As of today January 30, 2017. My account has yet to be closed because my debit account was charged and overdrawn. I spoke to 1, 2, 3, 4, 5 reps with no resolve. I can't even get a written confirmation that my account has been closed.

I left a voicemail message for a supervisor....I have been forced to close my checking account to prevent further charges. BUYERS BEWARE DO NOT GIVE YOUR CREDIT OR DEBIT INFO TO PURCHASE THIS PRODUCT!

Omega XL Reply:
Great HealthWorks fulfills hundreds of thousands of orders each month and resolves complaints promptly and satisfactorily. We regret to learn of the misunderstanding you seem to have experienced. The service professionals in our Customer Advocacy Group have reviewed your account and they found that during your call of October 11 you agreed to remain an active customer, delaying your second shipment until January 17, 2017. Consequently, an order was charged on that date. This also extended your Money Back Guarantee. When you called on January 17 your account was cancelled. Written confirmation of a cancellation is provided when requested. You did not request it until posting your complaint. It is now being sent. Under the terms of our 90 Day Money Back Guarantee, both of your orders are being refunded.
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Lea C Uta

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hollywood, Florida

Resolved: Omega XL - Can't get respoinse to phone calls or emails to cancel subscription

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Omega XL - Can't get respoinse to phone calls or emails to cancel subscription
Updated by user Jul 17, 2020

Company fixed the issue and I have been provided with full refund. After several emails, unanswered phone calls, complaints on this website and to the better business bureau, the company finally responded and cancelled the subscription my 92 year old mother never knew she agreed to.

While the issue was resolved (still waiting for confirmation of refund, however), I still don’t recommend dealing with this company. Their customer service is very poor and they only do the right thing after their reputation is threatened..

Original review Jun 17, 2020

My 92 year old mother ordered on the phone. she had no idea this was a subscription.

she didn't like the product and wanted to cancel and get refunds. they charged a second time, but this time $30 more ($75!) for some strange reason. We need this subscription cancelled immediately and full refund for the two charges of about $45 and $75.

We have tried calling with hours of waiting and no answer and two emails with autoreplies but no real response. This is a terrible situation and probably illegal to keep charging on a card that is not authorized for you to use given we clearly asked for a cancellation via email.

Omega XL Reply:
Thank you for your review. After reviewing the account in question, we found that Mrs. Lea Cohen called us to place an order on May 7, 2020 to purchase a Buy One Get One Free promotion of two (2) bottles of OmegaXL. The promotion also included membership into our convenient auto-shipment program that could be canceled at any time. At that time, Mrs. Cohen agreed to the terms of the subscription before completing the purchase. The purchase also included a sixty (60) day money-back guarantee from the date of the initial purchase.

We acknowledge the attempts made to contact us, and apologize for any delays in providing a timely response. We have been experiencing an increased volume of customer requests. We are happy to have spoken with Mrs. Lea Cohen on June 19, 2020 about her experience with us. We have canceled all future shipments as requested. Per our money back guarantee, please return the unused portion of the products, including the empty bottles, within 30 days of the cancellation date 6/18/20 to receive a refund of the purchase price, (minus the S&H). The return address is: 4150 SW 28 Way Fort Lauderdale, FL, 33312. Please allow up to 30 days for us to process your return and issue the refund. Please contact our Customer Service team with any additional requests at 1-800-488-8082 or the phone number provided during our call, and one of our representatives will be more than glad to assist you. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
View full review
Loss:
$125
Preferred solution:

Full refund

Robert L Xsn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ann Arbor, Michigan

Cancel order

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I wish to cancel the order of OmegaXL 60 ct, which I didn't order. Also, cancel TumericXL, which I also didn't order. In fact, I want you to cancel all orders from Great Health Works.

I called your Customer Service and left a call back request but have not had a call after 2 hours.

Thank you. 11/08/2025.

Robert Lavigne

1936 Peppermill Way, Ann Arbor, MI 48103

hexapoda55@***.com

View full review
Loss:
$261
Cons:
  • Scammers

Preferred solution: Full refund

User's recommendation: DON'T DEAL WITH THIS COMPANY

Robert L Xsn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ann Arbor, Michigan

Totally ignored

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I requested that all shipments from Great Health be cancelled but I did not get a positive response. Instead today I received an email stating you were shipping Tumeric, one of the items I didn't want. Now I am truly pissed., Cancel everything.

Robert Lavigne

hexapoda55@***.com

1936 Peppermill Way, Ann Arbor, MI 48103

View full review
Anonymous
map-marker Brooklyn, New York

I need to unsubscribe my subscription ASAP

Nothing really happened. I just feel that is not working for the amount of time that Ive been taking it so I dont want it anymore.

View full review
Stormey Ldz

Misinformed

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When I watched ur advertisement on TV for 20 times I was convinced that ur product was what I needed for my hip pains, back pains and shoulder pain. I only wanted 1 order because I wanted to see did Omega XL worked for me.

I paid for the order and the representative said my order went through. I ONLY MADE ONE ORDER!!!.. I was given a price of 39.95 plus shipping,which came to 40 something dollars. Then you alll sent me another order and charged me 81$ and something.

Now Ive received a third order, which I sent back. I DID NOT authorize the last 2 orders. Ive called my bank and they said that YOU ALL are responsible for returning my money or well have to go to small clay court.

NOTHING in that order said I would be responsible for any other orders except the one I made. I called to correct things after I received 2nd order, but yall sent more

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Majestic Hrz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ralph Harper

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Great customer service . Fast and friendly representative. I will not hesitate to contact the company again with any or all details.

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Anonymous
map-marker Kansas City, Kansas

Stop this product

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I can't afford this anymore I want it stopped it doesn't work for me I've tried several times and all I get is the runaround so stop this

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Karen T Iqc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel automatic pmt on my chime acct

I dont believe I signed up for auto-pmt on my chime acct! Kindly STOP the auto-pmt immediately!

As of this notice. Sincerely, Karen Thompson 325 short ave Sun Valley, 89433 Nevada

View full review
Loss:
$82

User's recommendation: It may not be for everyone!

Pedro F Izb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charges for Omega XL

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For several months, I have been sending messages to Omega XL because on TV you advertise the cost for Omega XL as $39.95, but for months you have been automatically deducting $81.93 from my card. Please correct this as soon as possible and reimburse me for the overcharges.

View full review
Loss:
$200
Pros:
  • For me it works to take away the pain
Cons:
  • Company is not charging me what they advertise on tv

Preferred solution: Price reduction

User's recommendation: Make sure Omega XL is charging you the amount they advertise on TV.

Patrece Jwv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want to stop it for awhile. I am having digestion problems. Please stoop ones xl

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Please stop demons it and stop charging me. I want a refund for the last 3 !mailing of omega xl.Don't ask them. Stop playing them

View full review
Anonymous

Too much

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I will never, EVER buy Omega XL, entirely because of the constant repetition of the incredibly annoying and extremely long commercial all over TV!

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Julia B Uqx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To cancel subscription

I am just trying out Omega XL to see if it will help me with my ailments. I'm not ready to commit to a subscription right now. Thank you

View full review

Preferred solution: Cancel subscription

About

Related Companies

Great HealthWorks, GreatLearningWorks, Great AcneWorks, OMAPREM, Great Virtualworks

Summary

Omega XL is a powerful, safe and easy to swallow, omega-3 joint health supplement formulated with a patented complex of 30 healthy fatty acids, including DHA and EPA, that have been demonstrated in over 30 years of clinical research to relieve joint pain due to inflammation and inflammatory conditions†. OmegaXL, with its patented lipid extract, PCSO-524, is derived from green lipped mussels (Perna canaliculus), a species that is grown and harvested only in the pristine waters of New Zealand, recognized as the cleanest waters on Earth. OmegaXL is marketed exclusively by Great HealthWorks, a company dedicated to distributing quality health and wellness products and innovative services directly to consumers. † These statements have not been evaluated with the U.S. Food & Drug Administration (FDA). OmegaXL is not intended to diagnose, treat, cure or prevent any disease.

Omega XL reviews and complaints

Omega XL is ranked 154 out of 1514 in Vitamins and Supplements category

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