Impossible to cancel order!

2.0
Omega XL - Impossible to cancel order!

I tried calling the customer service number and was left on hold for over a half an hour. I sent emails, filled out forms, but have not received a response to cancel my order.

User's recommendation: Do not subscribe!

Omega XL Reply:
We value your feedback and are disappointed to learn that you did not have a positive experience contacting us by phone. As requested per your email, your subscription has been immediately canceled. Our goal is to provide excellent customer service to all customers, and we apologize for any inconvenience you may have experienced. If you have any additional questions or concerns, feel free to contact us at 1-800-488-8082 and one of our agents will be more than happy to assist you.
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#3428432 Review #3428432 is a subjective opinion of poster.
New Reviewer

I need to talk to a hunan being

I need to postpone a shipment for 2 weeks from the 4th of March 2022. Please and thank you.

Sincerely,

Martha Burk

Omega XL Reply:
Thank you for your feedback. Customer satisfaction is our top most priority. We are happy to have been able to speak with you on March 2, 2021. As per your request, your shipment was deferred until March 18, 2022 at that time we will ship your order. As mentioned, during our conversation you have the ability to modify your account online. Our goal is to provide excellent customer service to all customers and we apologize for any inconvenience you may have experienced. If you have any additional questions or concerns, feel free to contact us at 1-800-488-8082 and one of our agents will be more than happy to assist you.
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#3366041 Review #3366041 is a subjective opinion of poster.
Preferred solution
I need to postpone a shipment for 2weeks
New Reviewer

Ya no nesesito las pastillas nesesito canselar el pedido porfabor

Son muchas veces k e estado llamando para k me ayuden a canselar el pedido y no me ayudan ya no ocupo las pastillas

Omega XL Reply:
Gracias por tus comentarios. La satisfacción del cliente es nuestra máxima prioridad. Nos complace haber podido hablar con usted el 5 de enero de 2021. Según su solicitud, sus cuentas han sido canceladas. Nuestro objetivo es brindar un excelente servicio de atención al cliente a todos los clientes y nos disculpamos por cualquier inconveniente que pueda haber experimentado. Si tiene más preguntas o inquietudes, no dude en comunicarse con nosotros al 1-800-488-8082 y uno de nuestros agentes estará encantado de ayudarlo.
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#3230063 Review #3230063 is a subjective opinion of poster.
Loss
$200
Preferred solution
Full refund
New Reviewer

Por favor quiero que no me manden omega exel si yo no lo ordeno gracias

No quiero omega exel si no lo ordeno yo por favor me cánsela esa orden asta que yo ordene nueva mente gracias

Omega XL Reply:
Muchas gracias por su comentario. La satisfacción de nuestros consumidores es una prioridad para nosotros. De acuerdo con su solicitud, su cuenta ha sido cancelada y el reembolso del dinero correspondiente a su última orden ha sido procesado. Por favor tener en cuenta que el mismo se verá efectuado en un término entre 1 y 3 días hábiles. En caso que necesite información adicional o tenga alguna inquietud, no dude en contactarnos nuevamente al 1-800-488-8082 y uno de nuestros agentes podrá ayudarle.
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#3197219 Review #3197219 is a subjective opinion of poster.
Preferred solution
Full refund

Cancelar

Quiero cancelar mi Orden porque todavía tengo ,pastillas y no me sirvieron de nada

Mi nombre Anahi Suárez #602 472 ****

Omega XL Reply:
Gracias Anahi por su comentario. Fue un placer habernos comunicado el 2 de Noviembre de 2021. De acuerdo con su solicitud le confirmamos que su orden ha sido suspendida hasta el 2 de Enero de 2022. Por favor tener en cuenta que una vez se reactive su cuenta en la fecha indicada, los cobros por envֵío y manejo se reactivarán, salvo usted solicite lo contrario. Si tiene alguna duda adicional, pregunta o inquietud por favor no deje de contactarnos al 1-800-488-8082 y uno de nuestros agentes estará dispuesto a ayudarla.
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#3028744 Review #3028744 is a subjective opinion of poster.
New Reviewer

Stop order

Please start my orders for a mega XL. I am having a financial problem at the present time but I will order again in the near future. Please let me know if you got this message so I can continue doing the things that I need to do.

Omega XL Reply:
Thank you for your review. Our goal is to provide excellent customer service to all our customers. As requested, your subscription has been canceled. We welcome any future requests via our customer service line at 1-800-488-8082 or support@greathealthworks.com. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST. We take our customer's comments seriously and appreciate the feedback shared.
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#2838293 Review #2838293 is a subjective opinion of poster.
New Reviewer

I don't need no more Omega xl what do u charge me 82 dollars

I dont orden more omega why do u charge me other orden ????????????????????????????????????????????????????????????????????

User's recommendation: Noooooo Noooooooooo.

Omega XL Reply:
We value your feedback and are disappointed to learn that you did not have a positive experience. After reviewing the account in question, we can confirm that on July 10, 2021 you made a purchase of our Buy One Get One Free promotion of two (2) bottles of OmegaXL via our website. The promotion included a subscription into our convenient auto-shipment program that could be canceled at any time. Prior to completing an online purchase, the terms of the auto-shipment must be accepted manually before completing the purchase. We have attempted to reach you but unfortunately, we were unsuccessful. Nevertheless, your account has been canceled and a full refund of your last order has been submitted. Please allow 1-3 business days for processing. Our goal is to provide excellent customer service to all customers and we apologize for any inconvenience you may have experienced. If you have any additional questions or concerns, feel free to contact us at 1-800-488-8082 and one of our agents will be more than happy to assist you.
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#2761053 Review #2761053 is a subjective opinion of poster.
Pros
  • You need ask firs if we want other orden
Loss
$82
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Cancel order

My doctor took me of XL for 30 days. I have adequate supply. Please hold or cancel my order for 30 days.

James Torgerson

602 793 ****

jimtorg@***.net

12044 N Lamont Dr

Fountain Hills AZ 85268

Omega XL Reply:
Thank you for your message. Our goal is to provide excellent customer service to all customers. As you requested, we will defer future shipments of your order until September 21, 2021. At that time, we will resume shipping unless you call us prior to the September 21, 2021 to extend your deferral. We strive to deliver excellent customer service, if you have any additional questions or concerns feel free to contact us at 1-800-488-8082 and one of our agents will be more than happy to assist you.
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#2710132 Review #2710132 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

You’ll never get your money back

1.2

To cancel my order permanentlyI've tried to count many times they said I would be last months you need to send my money back

User's recommendation: Don’t order it it doesn’t work and it doesn’t stop coming.

Omega XL Reply:
We value your feedback and are disappointed to learn that you did not have a positive experience. Our goal is to provide excellent customer service to all customers and we apologize for any inconvenience you may have experienced. We are disappointed to learn that our product did not work as you had hoped. Our studies show that when using the product daily as suggested, the product helps relieve joint pain due to inflammation and supports respiratory function and muscle recovery after activity. We acknowledge that we have been experiencing an increased volume of customer requests and apologize for any delays in providing a timely response. We have attempted to reach you but unfortunately, we were unsuccessful, nonetheless, your account has been canceled and a full refund for your last order has been submitted. Please allow 1-3 business days for processing. We strive to deliver excellent customer service, if you have any additional questions or concerns feel free to contact us at 1-800-488-8082 and one of our agents will be more than happy to assist you.
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#2680869 Review #2680869 is a subjective opinion of poster.
Loss
$500
Preferred solution
Full refund
New Reviewer